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Practice Charter

All members of the Primary Health Care Team are committed to achieving high quality services for you, our patients.We will do everything we can to keep you healthy, treat you as an individual and make every effort to respect your personal beliefs.  We will also ensure that you have easy access to the services you use and that you understand the care and treatment we offer. 

In return for these standards we ask that you take responsibility for your side of the bargain.

OUR RESPONSIBILITY TO YOUYOUR RESPONSIBILITY TO US
You will be treated as an individual and will be given courtesy and respect at all timesWe ask that you treat the doctor and all Practice Staff with the same courtesy and respect
We will try to answer the telephone promptly and courteously to deal with your requestPlease try to call outside of peak surgery times for non-urgent requests. Telephone lines are generally quieter in the afternoon
Please remember that the doctor may not always be available due to holidays, study days etc in which case a locum doctor will provide cover
You will be visited at home if you are too ill or infirm to attend surgeryFacilities for examination and treatment are better at the surgery.  The less time the Doctor or Nurse spends travelling, the more time there is available for patients.  Please don’t ask for a home visit unless it is strictly necessary.
We will visit you outside normal surgery hours for emergencies onlyPlease do not call out of hours except in real cases of emergency.  Wherever possible it is best to wait for the next surgery.  Please remember the Doctor on call will have paid the Deputising Service to visit you.
We will offer advice and information about how you can promote good health and avoid illnessYou are responsible for your own health care and that of your children and should take appropriate action and advice
We will explain the likely effects of any drugs and review your long term medical needsDiscontinued or unused medication should be returned for safe disposal. 

Medication prescribed for you  should not be offered to or taken by anyone elseDiscontinued or unused medication should be returned for safe disposal.

Your consent will be sought before proceeding with any stage of treatment
We will advise you about how and when to obtain results of tests or x-rays you have undergonePlease try not to call during peak surgery hours
You have the right to ask for a second opinion
You have the right to see your written medical records compiled after November 1991 and may see a copy of your computerised record. (a fee will be charged for this)  The contents of your records will be treated as confidential
We will not give out your details to a third party without your consent
We will maintain accurate medical recordsPlease remember to tell us if you change your name, address and telephone number
The Practice may have medical or nursing students attached. You will be advised if they are sitting in during your consultationPlease let us know if you are not happy about this
We will inform you about how you can make suggestions and complaints about the services we offerPlease read the details set out in our complaints section.  Suggestions for improving our services will gladly be received
We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients or threaten violence to any member of staffIf you are seriously unhappy with us or the services we provide, you have the right at any time to leave our list and register with another practice
Please keep a close watch on your medication and request a repeat prescription in good timeRepeat prescriptions may be requested by phone Monday to Friday


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